I. Legal Basis and Drafting Principles

These General Terms and Conditions are established on the basis of the applicable laws of Vietnam governing civil and commercial transactions, consumer protection, electronic transactions, personal data protection, cybersecurity and other relevant implementing regulations.

These General Terms and Conditions provide the basis for ALADDIN to operate the Aladdin Rewards program in a transparent and consistent manner, while helping Customers clearly understand their rights, obligations and the scope of use of membership accounts, reward points, vouchers, benefits and related features.

In the event of any inconsistency between these General Terms and Conditions and any separate policy published for a specific program, promotion or feature, the separately published terms for such program, promotion or feature shall prevail to the extent that they do not conflict with applicable law.

1. Scope of Application

1.1. These General Terms and Conditions set out the principles, conditions and methods governing the Customer’s use of the Aladdin Rewards program, including but not limited to account registration, earning points, redeeming points, receiving benefits, using vouchers, managing membership tiers and using other features made available by ALADDIN from time to time.

1.2. By registering for, accessing or using an Aladdin Rewards account, the Customer confirms that they have read, understood and agreed to comply with these General Terms and Conditions and the Membership Policy. The collection and processing of the Customer’s personal data shall be based on separate, clear and specific consent in accordance with the Privacy and Personal Data Protection Policy. Such consent shall be obtained separately from acceptance of these General Terms and Conditions, and the Customer may withdraw it at any time in accordance with applicable regulations.

1.3. If the Customer does not agree with any provision of these General Terms and Conditions, the Customer should discontinue use of Aladdin Rewards or contact ALADDIN for assistance in accordance with the applicable procedures.

2. Definitions

2.1. “ALADDIN” means Aladdin International Vision Joint Stock Company, the entity that owns, manages or operates the Aladdin Rewards program.

2.2. “Aladdin Rewards” means the membership, customer care and benefits program implemented by ALADDIN, which may be operated through applications, websites, restaurant systems, call centers, online channels or other platforms announced by ALADDIN.

2.3. “Customer” or “Member” means an individual who registers for, creates an account for or uses Aladdin Rewards in accordance with the program’s eligibility requirements.

2.4. “Account” means an Aladdin Rewards membership account associated with the Customer’s identifying information, including but not limited to a telephone number, email address, membership number or other authentication method.

2.5. “Reward Points” means accumulated value credited to a Member’s account in accordance with ALADDIN’s rules from time to time. Reward Points are not cash, cannot be directly converted into cash and may only be used within the scope of the program.

2.6. “Voucher/Benefit” means a code, coupon, entitlement, promotion or other benefit issued by ALADDIN to a Member subject to specific terms of use.

2.7. “Participating Restaurant” means any restaurant, brand or business location within the ALADDIN system that participates in Aladdin Rewards as announced by ALADDIN.

3. Account Registration and Use Requirements

3.1. The Customer must be at least 15 years old and have full civil act capacity to register for and use Aladdin Rewards. Customers under 18 years of age must obtain the consent of a parent or lawful guardian in accordance with applicable law. The Customer must provide accurate, complete and up-to-date information when registering for or using Aladdin Rewards. ALADDIN reserves the right to reject, suspend or request additional verification where registration information is inaccurate, incomplete, suspected of being fraudulent or otherwise in violation of the program rules.

3.2. Each Member should maintain only one official Aladdin Rewards account. ALADDIN reserves the right to review, merge, suspend or terminate duplicate accounts, fictitious accounts, accounts showing signs of fraud or accounts created to improperly obtain program benefits.

3.3. The Customer is responsible for safeguarding login credentials, passwords, OTP codes, login devices and other authentication information. Any transaction, request or action made through a validly authenticated account may be deemed to have been performed by the Customer, unless there is evidence that the issue resulted from ALADDIN’s system or the Customer notified ALADDIN of the loss of account control before the relevant transaction occurred.

3.4. If the Customer detects unauthorized access, loss of control, unusual transactions or any risk of account misuse, the Customer must immediately notify ALADDIN through an official support channel.

4. Earning and Redeeming Points and Benefits

4.1. The earning and redemption of points, conversion of vouchers and receipt of benefits shall be governed by the Membership Policy, applicable program conditions and specific rules published by ALADDIN from time to time.

4.2. Reward Points shall only be credited where a transaction satisfies all applicable eligibility conditions, including but not limited to the participating location, applicable period, payment method, valid invoice, valid membership account and any other program requirements.

4.3. ALADDIN reserves the right not to credit, or to adjust, revoke or cancel, Reward Points, vouchers or benefits where it identifies an invalid transaction, cancellation, refund, fraud, system error or breach of the program terms.

4.4. Reward Points, vouchers and benefits may not be converted into cash, sold, transferred, commercially exchanged or used outside the scope permitted by ALADDIN, unless otherwise stated by ALADDIN in writing.

4.5. Each voucher or benefit may be subject to separate terms of use, including validity period, participating brand, participating restaurant, applicable time frame, minimum invoice value, eligible products, number of uses, restrictions on combination with other programs or other conditions.

5. Membership Tiers and Benefits

5.1. Membership tiers, qualification criteria, assessment cycles, corresponding entitlements and tier-based benefits shall be specified by ALADDIN in the Membership Policy or in separate notices issued from time to time.

5.2. ALADDIN reserves the right to adjust tier qualification criteria, membership entitlements, point-earning rates, point-redemption methods, benefit structures or related entitlements to reflect operational needs, business policies and applicable law.

5.3. Where a material change directly affects a Member’s existing entitlements, ALADDIN shall provide notice through an appropriate channel, including but not limited to the application, website, SMS, email, restaurant notice or another contact channel.

6. Prohibited Conduct

6.1. The Customer must not engage in or assist with any of the following:

a) Providing false or inaccurate information, or using another person’s information to register an account;

b) Creating multiple accounts to improperly obtain Reward Points, vouchers or benefits;

c) Unlawfully selling, transferring or exchanging accounts, Reward Points, vouchers or benefits;

d) Interfering with, attacking or exploiting vulnerabilities in the Aladdin Rewards system, using automated tools, or engaging in conduct that adversely affects the system;

đ) Exploiting the program to commit transaction fraud, make abnormal cancellations or refunds, misappropriate benefits, or cause loss to ALADDIN, its restaurants, partners or other customers;

e) Using Aladdin Rewards for unlawful purposes, causing disruption, insulting or threatening others, disseminating false information, or harming the reputation of ALADDIN or its affiliated brands.

6.2. Upon detecting a violation, ALADDIN may apply one or more appropriate measures, including issuing a warning, suspending the account, revoking Reward Points, cancelling vouchers, rejecting transactions, terminating membership status or reporting relevant information to a competent authority in accordance with applicable law.

7. Suspension, Modification or Termination of the Program

7.1. ALADDIN reserves the right to update, modify, suspend or terminate all or part of Aladdin Rewards from time to time in accordance with operational needs, business strategy, technical requirements or applicable law.

7.2. If the program is suspended or terminated, ALADDIN shall provide at least 30 days’ prior notice through an appropriate channel and provide instructions for Members to use or otherwise address valid benefits, Reward Points and vouchers before termination, except where immediate termination is required by a competent authority or due to a force majeure event.

7.3. ALADDIN shall not be responsible where a Member fails to use Reward Points, vouchers or benefits within the published validity period, unless the failure directly results from a verified error in ALADDIN’s system.

8. System Errors, Discrepancies and Unusual Transactions

8.1. In the event of a technical error, data discrepancy, incorrect crediting of Reward Points, incorrect issuance of a voucher, inaccurate display of a benefit or an unusual transaction, ALADDIN reserves the right to investigate, reconcile and adjust information relating to the account status, Reward Points, voucher or membership entitlement.

8.2. ALADDIN shall use reasonable efforts to address errors in a fair and transparent manner based on system data, transaction documents, invoices, account usage history and other relevant verification materials.

8.3. If the Customer identifies an error relating to Reward Points, vouchers, membership tier or benefits, the Customer should contact ALADDIN within a reasonable period and provide the information required for review, including the account telephone number, invoice, transaction time, restaurant where the transaction occurred and the issue requiring assistance.

9. Personal Data and Information Security

9.1. When using Aladdin Rewards, the Customer may provide, or ALADDIN may generate, personal data relating to the account, transactions, Reward Points, vouchers, service usage history, interaction behavior and other information necessary to operate the program.

9.2. The collection, use, storage, sharing and protection of the Customer’s personal data shall be carried out in accordance with ALADDIN’s published Privacy and Personal Data Protection Policy.

9.3. The Customer has the right to manage communication preferences, withdraw consent, unsubscribe from marketing communications, and request correction, restriction of processing or deletion of personal data in accordance with the Privacy Policy and applicable law.

9.4. Unsubscribing from marketing communications does not automatically delete the Aladdin Rewards account. To delete an account or related personal data, the Customer must submit a request in accordance with ALADDIN’s published procedures.

9.5. Upon receiving a Customer request to access, correct, obtain, delete or restrict the processing of personal data, or to withdraw consent, ALADDIN shall provide a response within no more than 72 hours and complete the request within the time limits prescribed by personal data protection law, unless an extension is permitted under applicable regulations.

10. Intellectual Property Rights

10.1. The name, logo, interface, images, content, features, displayed data, designs, source code, software, documents and other elements relating to Aladdin Rewards are owned by, or lawfully licensed to, ALADDIN or its licensed partners.

10.2. The Customer may not copy, modify, distribute, commercially exploit, create derivative works from, technically interfere with or otherwise use such assets beyond the scope of lawful personal use without ALADDIN’s prior written consent.

11. Third-Party Links, Partners and Services

11.1. Aladdin Rewards may integrate with or link to third-party services such as payment gateways, notification platforms, maps, social networks, promotional partners, technology providers or other support services.

11.2. The Customer’s use of third-party services may be subject to the separate terms, privacy policies and rules of those third parties. ALADDIN shall not be responsible for the content, systems, policies or independent data-processing activities of third parties, except to the extent that responsibility is imposed on ALADDIN by applicable law.

12. Limitation of Liability

12.1. ALADDIN endeavors to keep Aladdin Rewards stable, secure and convenient for Customers. However, ALADDIN does not warrant that the program will always operate continuously, without interruption or error, or remain unaffected by circumstances beyond its reasonable control.

12.2. ALADDIN shall not be responsible for loss arising from inaccurate information provided by the Customer, failure to secure the account, disclosure of OTP codes, misuse of the account, breach of the program terms or a force majeure event.

12.3. To the extent permitted by law, ALADDIN’s liability for claims relating to Reward Points, vouchers or benefits shall be limited to reviewing, adjusting, restoring or providing equivalent entitlements where an error is determined to have arisen from ALADDIN’s system or operations.

12.4. The limitations of liability in this do not apply to, and do not exclude, ALADDIN’s liability for loss caused by intentional misconduct, fraud by ALADDIN or any liability that cannot lawfully be excluded or limited, including liability relating to food safety and personal data protection.

13. Updates to the General Terms and Conditions

13.1. ALADDIN reserves the right to amend, supplement or update these General Terms and Conditions at any time to reflect operational activities, business policies, technological changes or applicable law.

13.2. For changes that directly and adversely affect a Member’s existing entitlements, ALADDIN shall provide at least 15 days’ prior notice through an appropriate channel before the updated terms take effect. The updated version shall be published on ALADDIN’s application, website or official channels and shall state its effective date.

13.3. If the Customer does not agree with an update, the Customer may discontinue use of Aladdin Rewards or contact ALADDIN for guidance on handling the account and related entitlements.

14. Complaints and Dispute Resolution

14.1. If any question, complaint or dispute arises in connection with Aladdin Rewards, the Customer should contact ALADDIN through an official support channel and provide all information reasonably required for the matter to be received, reviewed and resolved.

14.2. ALADDIN shall receive and handle complaints in good faith and cooperatively, based on system data, invoices, transaction documents, account history and the program rules. ALADDIN shall acknowledge receipt of a complaint within no more than 3 working days and notify the Customer of the resolution outcome within no more than 15 working days after receiving complete information, except where a complex matter requires additional time and ALADDIN informs the Customer accordingly.

14.3. If a dispute cannot be resolved through negotiation, it shall be resolved in accordance with Vietnamese law by a competent authority.

15. Contact Information

15.1. For any questions concerning these General Terms and Conditions, membership accounts, Reward Points, vouchers, benefits or personal data, please contact ALADDIN using the following details:

15.2. Where ALADDIN provides a dedicated hotline, email address or support channel for Aladdin Rewards, the support information published in the application, on the website or through ALADDIN’s official channels shall prevail.